Online Games Board

The installation of the software is fast, it takes less than one minute. You have then a short movie of few seconds :



And the welcome page appears.



You get the message of the day :



As you can see, the software, provided by Microgaming Viper, is very easy to use, you have direct access to new games, top winners, deposits, withdrawals, loyalty club, games lobby, banking, playcheck, cashcheck, options, the palace group mail, progressive jackpot and promotions, independant auditors reports, ...

Game Modes

The Casino has two game modes you can select. These are Regular Mode and Expert Mode.
Regular Mode is normal game play mode with no Advanced Features.
Expert Mode offers advanced features and Regular Mode game play features.

Note:
For more information on the Regular Mode, go to the Regular Mode section.
For more information on the Expert Mode, go to the Expert Mode section.

Expert Mode

Expert Mode offers a number of advanced features to enhance your gaming experience.

The following advanced Poker features are available in Expert Mode:
Deal 5X
Deal 10X
AutoPlay

Note:
To learn how to activate Expert Mode, go to the How to Set a Game to Expert Mode section.

Deal 5x and 10x

The Deal 5x and 10x advanced feature enables you to automatically play a selected number of consecutive hands, without having to interact with the software.
The Deal 5x feature automatically deals five consecutive hands. This button has the same effect as playing five hands manually.
The Deal 10x feature automatically deals ten consecutive hands. This button has the same effect as playing ten hands manually.

Note:
Each game uses the Optimal Play Strategy.
To set a game to automatically deal five consecutive hands, do the following:
Click the Deal 5x button.
To set a game to automatically deal ten consecutive hands, do the following:
Click the Deal 10x button.



AutoPlay enables you to automatically play a selected number of consecutive hands or spins without having to interact with the software. Options are available to customize your game Deal and Stop settings.
Click the AutoPlay button to open the AutoPlay Settings dialog box.

The General tab is displayed.

General tab

Deal settings
Number of Deals
Sets the number of deals played when you click the Start button.
Number of Seconds between deals
Sets the delay between AutoPlay deals.

Stop settings
Stop once all deals are complete
Stops AutoPlay after playing the number of deals you have selected.
Stop when Jackpot is won
Stops AutoPlay if the Jackpot is won.
Stop if a win exceeds or equals:
Stops the AutoPlay session if the number of credits won exceeds or equals the amount you select from the drop-down box or enter the required number manually in the field.
Stop on any win
Stops the AutoPlay session if there is a winning hand.
Stop if credits increase by:
Stops the AutoPlay session if the number of credits increases by the amount you select from the drop-down box or enter the required number manually in the field.
Stop if credits decrease by:
Stops the AutoPlay session if the number of credits decreases by the amount you select from the drop-down box or enter the required number manually in the field.

Note:
The Start AutoPlay without showing this dialog option enables you to start future AutoPlay sessions without viewing the dialog box again. AutoPlay uses your saved settings or the default settings. To access the dialog box again, click the Options button.

Regular Mode

Regular Mode is normal game play mode. There are no advanced features available in this mode.

Note:
For more information on how to activate the Regular Mode, go to the How to Set a Game to Regular Mode section.



Select a Chip Size

To select a chip size, do the following:

Click the Increase (+) button to increase the chip size.
Click the Decrease (-) button to decrease the chip size.

Note:
Your total bet amount is the number of chips chosen, multiplied by the chip size selected.

Place an Ante

To place an ante, do the following:
Click the Chip Selector Increase (+) button to increase the chip size you want to ante.
Click the Chip Selector Decrease (-) button to decrease the chip size you want to ante.
Left-click the Ante betting circle on the play area to place the amount you want to bet.

Note:
To increase your bet, do the following:
Left-click the bet you want to increase. The chip pile increases by one chip.
To reduce or remove a bet, do the following:
Right-click the bet you want to reduce or remove. The chip pile decreases by one chip.

Place a Jackpot Bet

To place a Jackpot bet, do the following:
1. Left-click the Jackpot betting circle to place a Jackpot side bet.

Note:
The Jackpot side bet is fixed at 1.00.

Clear the Table

To clear all bets and cards from the table, do the following:
Click the Clear Bets button. All bets and cards are removed from the table.

Set a Game to Expert Mode

To set a game to Expert Mode, do the following:
Click the Expert button. The Expert Mode game buttons are displayed.
For more information on Expert Mode, go to the Expert Mode section.

Note:
This is a dual function button:
If the Expert button is displayed, Regular Mode is enabled.
If the Regular button is displayed, Expert Mode is enabled.

Set a Game to Regular Mode

To set a game to Regular Mode, do the following:
Click the Regular button. The Regular Mode game buttons are displayed.
For more information on Regular Mode, go to the Regular Mode section.

Note:
This is a dual function button:
If the Expert button is displayed, Regular Mode is enabled.
If the Regular button is displayed, Expert Mode is enabled.

View Game Statistics

To view game statistics, do the following:
Click the Statistics button. The Statistics dialog box is displayed.
View your current Game Play Statistics.

Note:
Click the Reset button to reset the statistics to zero.
Click the OK button. The Statistics dialog box is closed.

Note:
For more information on Poker Ride Statistics, go to the Game Statistics section.
The game statistics reset to zero when you exit the game.

Change Game Options

To change the Game Options, do the following:
Click the Options button. The Options dialog box is displayed.
Choose the required Sound, Speed and AutoPlay settings.
Click the OK button. Your settings are saved and the Options dialog box is closed.

Note:
For more information about the Game Options, go to the Game Options section.

Configure the AutoPlay Settings

To configure the AutoPlay settings, do the following:
Set the game to Expert Mode.
Click the AutoPlay button. The AutoPlay Settings dialog box is displayed.
Choose the relevant Deal and Stop settings.
Click the Save and Close button to save your settings. The AutoPlay dialog box will be closed.
Click the Start button to start the AutoPlay session.

Note:
Click the Stop button to stop the AutoPlay session. Once the AutoPlay Session is enabled, the Deal button changes to a Stop button. If the game is in mid spin, the spin is completed before the session stops.

Note:
For more information on AutoPlay settings see the AutoPlay section.

Change the Casino Window Size to Full-Screen Mode

To change the Casino window size from Windows Mode to Full-Screen Mode, do the following:
Click the Full-Screen Mode button. The Casino is displayed in Full-Screen Mode.

Note:
The Full-Screen Mode button is located on the top right corner of the screen.

Change the Casino Window Size to Windows Mode

To change the Casino window size from Full-Screen Mode to Windows Mode, do the following:
Click the Windows Mode button. The Casino is displayed in Windows Mode.

Note:
The Windows Mode button is located on the top right corner of the screen.

Open the Casino Fly-out Menu

To open the Casino Fly-out menu, do the following:
Click the Menu button. The Casino Fly-out menu is displayed.

Note:
The Menu button is located on the top left corner of the screen.
For more information about the Casino Fly-out menu, go to the Casino Fly-out section.

Exit a Game

To exit a game, do the following:
Click the Games button. The Casino lobby is displayed.

Note:
To play another game select a game category from the Choose Your Category box and select a game from the list displayed in the Choose Your Game box.

Exit the Casino

To exit the Casino, do the following:
If you are playing a game, Exit the Game.
On the Casino lobby, click the Exit button. A dialog box is displayed to confirm whether you want to exit the Casino.

Note:
Click the Yes button. You are disconnected from the Casino, the Casino is closed.
Click the No button to return to the Casino lobby.

Disconnect from the Casino

To disconnect from the Casino, do the following:
If you are playing a game, click the Games button. The Casino lobby is displayed.
Click the Disconnect button. You are disconnected from the Casino.

Note:
This does not close the Casino. To close the Casino, see the Exit the Casino section.

Purchase More Credits

To purchase more credits, do the following:
Click the Bank button. The Banking system opens.
Purchase credits.
Click the Back to Casino button to return to the Casino lobby or the game.



Text Not Displaying In Non-English Casinos

To enable a non-English Casino to display text correctly in a specific language, your machine Operating System must be the same language as the Casino.
If your Operating System is not the same language, you must install the full Language Pack for the specific language, and configure your Regional Settings accordingly.

Note:
If you only configure your Regional Settings, the Casino does not display text correctly for a language. You must also install the relevant Language Pack.

Refresh

Refresh displays the results of the last game played, when you return to that game.

Note:
This does not apply to Live Dealer games due to the games being played in a live environment.
Refresh does the following if you are disconnected from the Casino Server or Internet
If your computer is disconnected before the results of the last game are displayed, then the amount you won or lost, your credit balance, and the final game state is displayed when you return to the game.
If your computer is disconnected while a game is in progress, and you can still make decisions in the game, you are able to complete that game when you return to it.
If the request to play a new game does not reach the Casino Server before you are disconnected, the results of the previous game is displayed when you return to the game.

Important:
Refresh is not available for Guest Account users.

Disclaimer

The Casino strives to ensure the full protection of all its clients and their bets. However, there are certain events that are beyond the Casino's control.
If, for any reason, you are disconnected from the Casino server, the Casino cannot be held liable for any losses that may result from this disconnection. The balance of your account is recorded on the Casino server and is not affected by the disconnection in any way.
If a line has been disconnected or become unresponsive, when you log on to the Casino the balance of credits recorded on the Casino server after the last bet was completed, is displayed.
We regret the imposition of the above, but it is necessary to avoid further complications.
By placing any further wagers with the Casino, you accept the results of any previous wager. As such, at the Casinos discretion, the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If you feel the result of any of the games is unfair or incorrect, contact the Casino immediately and report the discrepancy.
All games are played strictly subject to the Casino's terms and conditions. By playing at the Casino, you agree to abide by these terms and conditions.

Acknowledgements

This product includes software developed by:
OpenSSL Project for use in the OpenSSL Toolkit http://www.openssl.org
Cryptographic software written by Eric Young eay@cryptsoft.com
Tim Hudson tjh@cryptsoft.com
Miles Sound System. Copyright © 1991-2002 by RAD Game Tools, Inc.
Independent JPEG Group.

Troubleshooting

Connecting to the Casino

The Casino does not Connect

This is usually due to a slow Internet connection. The problem generally occurs during peak Internet usage hours when many users are logged on to the Internet.
Because there are more users than usual during this period, the Internet Service Provider's resources are saturated. So everyone gets a smaller portion of the available resources.

Note:
If this problem persists, contact your Internet Service Provider for assistance.
A short-term solution is to try to log on to the Casino again later. If the Casino software fails to establish a connection with the server within two minutes, it is unlikely that you will be able to connect at that time.

The Casino Takes a Long Time to Connect

Slow line speed or a busy Casino server usually causes this. It is recommended that you try to log on to the Casino again in a few minutes.
If you are playing during peak Internet or Casino usage hours, you may experience slow connection times.
Try to connect at various times during the day to see if this resolves the problem. If you still have problems, contact the Casino so that our Support Staff may assist you.

An error stating an incorrect password was entered is displayed

This message is displayed if you enter your password incorrectly.
Check the following and enter your password again:
If your password contains a mixture of uppercase and lowercase letters, or just lowercase letters, ensure the Caps Lock key is not on.
If your password contains numbers and you are using the separate number keypad, ensure that the Num Lock key is on.

Note:
Ensure you enter your password correctly. If you enter your password incorrectly three times, you are locked out of your Casino account until the Casino confirms that no one is trying to use your account fraudulently.

The casino looks different

The Casino now displays in Full Screen mode, using DirectX 1.

Playing the Games

The game does not start

A game cannot start until it has connected to the Casino server and established the state of the previous game played. If between logging on and trying to start the game, the connection quality deteriorates, or the connection is lost altogether, the game will not start.
If this problem persists, disconnect from the Casino and log on again.

A game image in the preview area is gray

If a game image in the Casino Menu changes to gray, it indicates that an upgrade is available for that game. And until the upgrade is installed, you cannot play that game.
Upgrades do not take long. To start a game upgrade, do the following:
Click the game button. The upgrade begins.
Click the game button to access the game, once the upgrade is complete.

The game speed is slow

The Internet is a variable environment and many factors affect the speed of the connection between your computer and the Casino's server.
Playing during peak Internet or Casino usage hours increases your chances of experiencing a decrease in game response speed. If game play becomes very slow, disconnect from the Casino and try log on again later.

The game animations do not stop

The Internet does not have a consistent speed. The connection between the Casino server and your computer may be lost or become very slow.

If this occurs, the results of the game currently in progress may not reach your computer. The Casino software on your computer will continue the animations until the game results are received from the Casino server.

If this problem occurs, do the following:
Close the game.
Disconnect from the Casino.
Log on to the Casino again.

Note
If you are unable to re-establish a connection with the Casino, please try again later.

Note
Your credit balance is stored on the Casino server, so a disconnection does not disadvantage you in any way. If the server has not received a request from your computer to play another game, the cost of your bet is not deducted from your balance. If the game is already played on the server and the results do not reach your computer, your balance is adjusted and any wins and losses calculated.

Online Banking

When I click on a payment method the page does not load

The Casino depends on other companies' web sites for banking methods other than the Web E-Cash system. As the above web sites are owned and administered by companies external to the Casino, the Casino cannot guarantee their availability, reliability and speed. Therefore, the Casino cannot be held liable or accountable for any errors, losses or inconvenience you may experience from the use of these web sites.
If these sites are temporarily unavailable, or the response to their web server is slow, your browser may not load the web page. If this occurs, try again later or contact the organization that owns the web site for assistance.

The web e-cash system does not accept my credit card

Credit card numbers are long and it is easy to make a mistake when entering them.
Check the following and enter your credit card number again:
Ensure your credit card is valid and current.
Ensure that you entered the Expiry Date correctly.

My reverse Cash-in is unsuccessful

A Cash-in may only be reversed a certain number of hours after it was made. After this period, the money is deposited into your credit card account.
If the reverse Cash-in fails, the money may have been deposited into your account.

I am unable to purchase more credits from the Web E-cash system

Due to restrictions placed on the Casino by international credit merchants and banks, the Casino enforces monthly purchasing limits on all credit cards.

To avoid this, do the following:
Register another credit card.
The Casino allows you to purchase up to the Casino limit on a newly registered card.

Note:
You may only register a limited number of credit cards.
Use one of the alternative payments methods to purchase more credits.
Such as Western Union or Bank Deposits.

Online Registration

I am unable to register through online registration

There are various reasons why you are unable to register a Casino account using the Online Registration system. These are:
If your details match an existing account.
If the Online Registration server is experiencing problems.
If the Online Registration forms are not completed accurately.

If you are experiencing problems using the Online Registration system, do the following:
Double check all the information you have entered, and try again. If the error persists, try again later.

An error stating all mandatory fields must be completed is displayed

Mandatory fields define information the Casino must have in order to register an account for you. Only the fields clearly marked as Optional do not need to be completed.

Note:
All information you enter into the Online Registration system is transmitted in a highly secure encrypted format. This ensures the security and confidentiality of your information.